Customer Support Manager

Job DescriptionWe are seeking a highly motivated Customer Support Manager to lead and inspire our customer service team. The ideal candidate will be responsible for managing day-to-day support operations, ensuring excellent service delivery, and fostering a culture of continuous improvement. This role requires strong leadership, problem-solving skills, and a passion for enhancing the customer experience.ResponsibilitiesLead, train, and supervise the customer support team to achieve performance goals.Develop and implement customer service policies and procedures.Monitor customer interactions and ensure service quality standards are consistently met.Handle escalated customer inquiries and resolve complex issues.Collaborate with other departments to improve customer experience and feedback processes.Prepare performance reports and recommend strategies for improvement.Stay updated on industry best practices to enhance support operations.