Customer Support Assistant

Job DescriptionShapcontra is seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Boston, MA. In this role, you will be responsible for assisting customers with inquiries, providing solutions, and ensuring a seamless experience. The ideal candidate is highly organized, has excellent communication skills, and is committed to delivering exceptional service.ResponsibilitiesRespond to customer inquiries via phone and email in a timely and professional mannerAssist customers with order processing, account updates, and general troubleshootingMaintain accurate customer records and update internal databases as neededCollaborate with internal teams to resolve customer issues efficientlyIdentify and escalate complex inquiries to the appropriate departmentProvide detailed product and service information to customersEnsure a high level of customer satisfaction by addressing concerns effectivelyFollow company policies and procedures to maintain service quality