Call Center Agent

Job DescriptionWe are seeking motivated and customer-focused Call Center Agents to join our team in Boston. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction leaves a positive impression. If you enjoy helping people, working in a fast-paced environment, and growing your professional skills, this is an excellent opportunity.ResponsibilitiesAnswer inbound calls and provide support to customers in a professional manner.Handle inquiries, resolve complaints, and process service requests efficiently.Accurately document customer interactions and maintain detailed records.Collaborate with team members and escalate complex issues when necessary.Meet performance goals including call handling, customer satisfaction, and productivity.