Call Center Agent

Job DescriptionWe are looking for a highly motivated Call Center Agent to join our team in Boston, MA. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, and provide solutions in a professional and efficient manner. This role requires strong communication skills, attention to detail, and the ability to multitask in a high-volume call environment.ResponsibilitiesAnswer incoming calls and respond to customer inquiries professionallyMake outbound calls to follow up on customer concerns or provide additional informationMaintain accurate records of customer interactions and transactionsResolve customer complaints by identifying issues and providing appropriate solutionsCollaborate with team members and supervisors to enhance customer service processesAdhere to company policies and call center protocols to ensure efficiency