Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community. If you are an ambitious, problem solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!What We OfferAIR offers attractive compensation packages that reward performance including:Expected base pay rate of $29.00 to $30.00 an hour + Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.Opportunity for extended time-off with benefits during slower parts of the year.25% Rent Discount at any AIR community.Option to live onsite with zero commute or at a nearby AIR community.Where You Will WorkYou will lease apartments onsite at Royal Crest North Andover, our expansive 588-unit apartment community located in North Andover, MA.! 
Check them out for yourself here: www.royalcrestnorthandover.com
The Location: Include descriptive location such as:  We are nestled in a park-like setting, across the street from Merrimack College and in a great suburb community of the Boston market. 
What You Will DoRespond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.Support residents during the move-out process, which may include notice to vacate and resident transfers.Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.Monitors resident retention.Assist residents with any needHelp residents pay their rent onlineComplete move-in and move-out inspectionsRegister cars to park on-siteRegister pets for existing residentsAssist with parcel pending (package deliveries)Enter in service requests for residentsAnswer questions regarding service requestsAssisting with Notice to Vacates and gather information for move-outsSend communication to residentsCoordinate and plan resident functionsResponds to and manages resident complaints and/or service issuesContact residents about policy violations