Assistant Director of Talent & Culture

The Assistant Director of Talent & Culture is responsible for maintaining a warm and welcoming environment for colleagues who require assistance, where colleagues obtain benefits and accurate information about the hotel and its services, and where they can voice any concerns they have about their work environment.Act as a resource for management and colleagues to resolve concerns, issues or disputes arising out of employment with the hotel.Act as a resource to leadership team members regarding the current labor contract, past practices, progressive discipline and other hotel policies.Ensures two way communication exists between management, executives and colleagues.  Maintains open door policy to surface items of concern to colleagues.Assists with and/ or conducts investigations related to Grievances, MCAD/ EEOC charges and other forms of employee related litigationMust be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.Conduct and/or coordinate corporate developed training programs on an ongoing basis for both managers and hourly colleagues.Design, develop, and implement additional training programs as needed in areas such as guest service, product knowledge, sales skills, team building, telephone etiquette, etc.Incorporate varied methods and media for effective presentation of training concepts.Emphasize and reinforce Fairmont training concepts through follow up training, knowledge checks and general skills audits.Monitor impact of training efforts utilizing both qualitative and quantitative measures.Ensure that other Fairmont standards, core values are met.Maintain a consistent and effective flow of communication between executive committee, fellow managers and colleagues, and corporate office.Create incentive programs, activities, contests, and recognition and reward systems to motivate colleagues to achieve training goals and objectives.Must write effective business communications.  Must analyze, discern, interpret and understand business records and statistical reports.