As a Customer Service Specialist, you’ll be the voice of Onyx, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What We Offer
Competitive hourly pay based on experience
Comprehensive benefits including health, dental, vision, 401k, and paid time off
100% remote work with a collaborative and supportive team
Ongoing training and opportunities for career growth
The chance to support a brand that makes a real impact in the fitness world
What You’ll Do
Respond to customer inquiries via phone, email, and chat with professionalism and care
Help customers with orders, shipping questions, product details, and troubleshooting
Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
Keep accurate records of customer interactions using CRM
Proactively follow up on customer needs and ensure satisfaction
What We’re Looking For
1+ years of experience in a customer service, support, or client-facing role
Strong communication and problem-solving skills
Ability to stay organized and manage multiple priorities
Comfortable using CRM or support tools
A positive attitude and genuine desire to help others
Interest in fitness or familiarity with gym equipment is a plus