Job Title: Customer Service Representative
Location: Winchester, MA
Job Type: Full-Time
About Us: We are a premier printing products and service company located in Winchester, MA. We take pride in the level of customer service and support we provide to our customers, and we are looking to expand our team.
Job Description: We are seeking a motivated Customer Service, Invoicing, and Inventory management Representative to join our team. You will serve as the primary contact for customers, handle invoicing processes, assist with inventory management, provide sales support, and assist in the shipping department to ensure seamless order fulfillment.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat
Assist customers with product/service information and support
Perform Inside Sales duties with a goal towards increasing revenue
Process Sales orders/invoices accurately and efficiently
Assist the shipping department when needed to ensure timely order delivery
Inventory management, including stock tracking and locating products
Resolve customer complaints and escalate issues when necessary
Maintain accurate records of customer interactions, transactions, shipping, and inventory
Collaborate with team members on service, quality, invoicing, and inventory processes
Qualifications:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Basic knowledge of invoicing, inventory management, and shipping procedures
Ability to work independently and as part of a team
Prior experience in customer service is required
Proficiency in MS Office and Sage software required
Benefits:
Competitive salary
Supportive team environment
Health insurance benefits after probationary period