Patient Access Representative

Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Full-Time, on-site in Amesbury, MA.40-hours per week, Monday-Friday, Day shift.Seeking Call Center experience in a Healthcare setting.Contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.Job Description:Reporting to the Director of Patient Access, the Access Coordinator is primarily responsible for scheduling and verifying insurance eligibility. Other duties may include pre-registration and obtaining authorization for service for inpatients, outpatients and/or surgical day care patients – depending on assignment.Answers incoming telephone lines in a timely fashionSchedules patients accurately and effectively – ensuring the patients are provided with all necessary pre-visit information and instructionsCollects/verifies accurate demographic and insurance information ensuring effective reimbursement for the organizationIdentifies all possible payers for services, ensures coordination of benefits and arranges for financial counseling if neededVerifies patient eligibility and benefits. Coordinates referrals/authorizations for servicesPre-registers patients for up-coming appointmentsAct as a liaison between the hospital, patients, physician’s offices and payersDocuments patient accounts completely and accuratelyWorks collaboratively with other departments to ensure a smooth workflow throughout the organizationReadily assists in maintaining staff levels by covering for other staff as neededMaintains open and courteous communication with patients, physicians, families, patient representatives, physicians and co-workersRequirements:High School diploma or equivalent.Experience with health insurance and third party reimbursement. A minimum of 2 years of customer service experience.Knowledge of third party payer regulations and insurances.Excellent organizational, communication and interpersonal skills.Ability to assume responsibility for starting and completing processes that meet the need of both internal and external customers.Strong keyboard and computer skills.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled