Position InformationFunctional TitleStudent Intern - Technical WritingRecruitment Category TypeStudent InternFunctional CategoryStudent InternGradeGS.04FLSA StatusNon-ExemptRequisition NumberSI25-025Number of Vacancies1Job LevelStaffJob CodeN/AJob Description SummaryResponsible for reviewing, editing and producing effective written policies, procedures, and guidelines. Working with Fleet Services subject matter experts (SMEs) and other internal stakeholders to analyze, recommend edits, author, and deliver high-quality documentation such as internal operating procedures, manuals, job aids, and forms.Organization NameFleet ServicesReports toFleet Services Division ManagerFull or Part TimeFull TimeIf Part Time how many hours per weekRegular or TemporaryTemporaryPosition End Date (if temporary)08/08/2025Work Schedule7:30 a.m. — 4:00 p.m.Position LocationLaurelPosition Summary InformationGeneral SummaryTheStudent Intern – Technical Writingis responsible forreviewing, editing and producing effective written policies, procedures, and guidelines. Working with Fleet Services subject matter experts (SMEs) and other internal stakeholders to analyze, recommend edits, author, and deliver high-quality documentation such as internal operating procedures, manuals, job aids, and forms.Essential Functions
Analyze business processes to determine documentation requirements.
Gather information through research, SME interviews, source documents, and review of existing documentation.
Write various types of documentation, such as internal operating procedures, manuals, job aids and forms.
Write Internal Operating Procedures (IOPs) with examples and step by step instructions
Interface with internal clients to gain insights on how information is consumed by the audience, and then determine efficient ways to present and deliver the information.
Manage reviews with SMEs to maintain accuracy and completeness of documents.
Produce documentation for electronic or hard copy publication.
Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible.
Perform review on the effectiveness of existing documents.
Update, edit, and improve existing documents based on current WSSC Water policy and procedure writing standards, quality, and style guidelines.
Other FunctionsN/AWork Environment And Physical DemandsBusiness casual office environment with some visits to vehicle/equipment repair garagesRequired Knowledge, Skills, And Abilities
Strong interviewing and listening skills.
Excellent organizational, written, and verbal communication skills.
Time management/ability to perform comfortably in a fast-paced, deadline-oriented work environment.
Ability to write clearly, concisely, and accurately for a wide variety of audiences.
Ability to pay attention to detail, proof-read and edit.
Demonstrate initiative, problem-solving, and decision-making within scope of responsibilities.
Ability to ask relevant questions when interviewing SMEs and other resource persons.
Comprehend abstract and complex concepts and translate them to concrete, simple, user-friendly documents.
Collaborate effectively in a team environment, as well as work independently without much supervision.
Maintain confidentiality of sensitive information.
Possess strong knowledge of MS Office Suite, including Word, SharePoint, PowerPoint and Excel
Minimum Education, Experience RequirementsCompletion of 1+ years of college coursework pursuing a degree in English, writing, communications, curriculum development, or related discipline(s).Additional RequirementsProficient in the use of MS Office ApplicationsPreferencesCoursework in technical writingSalaryCommensurate with education and experiencePosting Detail InformationEEO StatementAN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.Close DateOpen Until FilledYesSpecial Instructions to ApplicantsAdditional InformationAll applicants selected will be subject to drug screening and a background check/verification.Supplemental QuestionsRequired fields are indicated with an asterisk ().
Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you actively enrolled in an accredited college/university?
Yes
No
Do you have a 2.5 GPA or higher?
Yes
No
Have you completed 1+ years of college coursework towards a degree in English, Communications, Technical Writing, or related discipline(s)?
Yes
No
What dates will you be on spring break?
(Open Ended Question)
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
Applicant DocumentsRequired Documents
Resume
Unofficial Transcripts
Optional Documents
Cover Letter/Letter of Application