Job Title: Medical InterviewerResponsibilities
Conduct professional, courteous, articulate interviews and follow-up calls with proposed insured(s), building a positive rapport, to obtain all pertinent personal and medical information to meet or exceed standards.
Review documents, notes, and correspondence for additional/anecdotal information.
Accurately enter data related to the application into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and any other relevant information (e.g., reason for interview cancellation, special handling/requests, etc.) to ensure accurate processing and approval of all life insurance policy contracts.
Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental standards and time service standards.
Correspond effectively, using proper grammar and spelling, within the department, underwriting staff, vendors, and other departments to assist in resolving problems, expedite business, and/or escalate for further handling.
Effectively communicate AppAssist policies, procedures, and guidelines to internal and external customers.
Additional Skills & Qualifications
3+ years of medical/healthcare customer service experience
Data Entry
Computer savvy and comfortable working remotely at times.
Work EnvironmentThe role is a temporary position with the potential to become permanent based on performance. The work hours are from 8:30 AM to 5:00 PM, with three days per week in the office (Tuesday, Wednesday, and Thursday) in Frederick. The candidate will need to plug in their computer to a router in the wall, not wireless, and have a private office space. The position involves working in a massive office with over 400 employees, within a team of 7-10 Case Managers. Pay and BenefitsThe pay range for this position is $18.00 - $19.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Frederick,MD.Application DeadlineThis position is anticipated to close on Feb 14, 2025.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.