New Opening of a NYC style pizzeria and a SOHO Vibe! Manager will be responsible for:
Overseeing all aspects of the restaurant's operations, ensuring exceptional customer service, maintaining high standards of food quality, managing staff performance, and driving financial success by strategically planning and executing budgets, while upholding the restaurant's premium image and brand identity.
Key Responsibilities:
Leadership and Staff Management:
Hiring, training, and developing a high-performing team of front and back of-house staff.
Scheduling staff to optimize labor costs while maintaining service levels.
Conducting performance reviews and providing ongoing feedback to staff.
Addressing employee concerns and resolving internal conflict
Guest Experience and Service:
Ensuring exceptional customer service standards are always met.
Managing guest relations, handling complaints, and resolving issues promptly.
Monitoring guest feedback and implementing improvements based on customer insights.
Building relationships with regular customers and maintaining a high level of guest satisfaction.
Financial Management:
Developing and managing the restaurant budget, monitoring revenue and expenses.
Analyzing sales trends and identifying areas for improvement.
Managing inventory control and minimizing food cost.
Overseeing payroll and ensuring compliance with labor laws.
Required Skills and Qualifications:
Proven experience in managing upscale restaurants
Strong leadership and team-building skills
Excellent customer service and interpersonal skills
Financial acumen and budgeting expertise
Knowledge of food safety and sanitation practices
Ability to adapt to changing situations and solve problems effectively
Strong communication and organizational skills
Professional demeanor