Training Manager, Office of Admissions

The Training Manager, Office of Admissions plays a critical role within the Office of Admissions in ensuring the admissions team is consistently trained on policies, systems, and processes across the student admissions lifecycle—from application review through transfer credit evaluation. This position is responsible for onboarding, upskilling, and evaluating the readiness of admissions staff including Leads, Senior Advisors, and Advisors.The Training Manager partners with cross-functional teams to ensure compliance with university standards, drives continuous process improvement, and supports the successful adoption of strategic admissions and transfer credit initiatives.ResponsibilitiesDesign, implement, and maintain a structured training program for all levels of Admissions staff, with a focus on admissions policy, application review, and transfer credit assessment.Lead the onboarding process for new hires, ensuring familiarity with systems (e.g., Salesforce, Banner, Degree Works), university policies, and regulatory requirements.Deliver targeted training to support new initiatives, system enhancements, and procedural updates within the admissions lifecycle.Monitor team performance data to identify training gaps, develop corrective plans, and improve productivity and decision-making consistency.Mentor and coach staff in best practices around admissions decisions, compliance, communication, and student-centered service.Collaborate with Admissions leadership to write and update training documentation, process guides, SOPs, and job aids related to admissions and transfer credit workflows.Support the rollout of new or revised admissions policies and initiatives by creating training plans and tracking adoption across the department.Serve as a resource for complex admissions policy interpretation and promote consistency in decision-making.Act as a liaison between the Admissions team and functional partners (Enrollment, Financial Aid, Registrar, Academic Advising, etc.) to ensure consistent understanding of interdepartmental workflows.Support the management and communication of transfer agreements and articulation partnerships by training staff on relevant procedures.Participate in meetings with vendors and stakeholders related to admissions systems, compliance, or programmatic initiatives.Collect and analyze training-related metrics, including staff performance and comprehension to measure training effectiveness and drive improvements.Provide feedback to Admissions Managers on team readiness, policy alignment, and observed challenges in day-to-day operations.