Opportunity at a Glance
The Business Process Expert position represents key business units in identifying, organizing, and leading the simplification and standardization of business processes. The individual in this role is charged with continually identifying opportunities to standardize processes as a means to drive out cost, improve service, achieve institutional consistency, and reduce work while maintain high levels of quality. The role requires strong partnership with business stakeholders to drive process improvement delivery through exemplary process design/improvement/management skills using proven best practice techniques and project management methodologies.
ResponsibilitiesLeads a variety of project teams during various stages of the project to define, analyze, document and publish project data, surveys, business processes, and information exchange requirements. Additionally assesses benefits post-project to report success and/or reassess next steps.Leads stakeholder briefings, progress status reporting, definition of measures, and generation of project ideas.Builds and maintains relationships across the enterprise and understands at a high level what initiatives are moving forward in other areas of the organization.Conducts business systems process analysis and needs assessments in an effort to identify business process improvements.Coordinates User Acceptance Testing (UAT) of respective department functions.Communicates with project teams after UAT execution to inform them of results, including any issues, problems or risks with the process or application.Leads multiple assignments simultaneously, creates and updates documented project plans, monitors, and reports progress to ensure that required work is delivered on time.Works closely with all stakeholders to ensure smooth "go live" when new systems or processes are moved into production.Ensures that policies are examined for the benefits provided and impediments removed when possible; ensures that the quality of data and conclusions are justified.Ensures that project team members work together to define business processes, recommend system configuration, and project manage their development as needed.Develops and maintains a solid knowledge of the various enterprise applications and business processes.Ensures that a change management process occurs throughout the organization such that the full benefits of innovation are realized, and it embraces principles of continuous improvement.Archives project documentation, test results and any relevant information according to business standards and processes.Performs other duties as assignedComplies with all policies and standards