Req ID: RQ191517Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Systems AdministrationSkills:Executive Support,Information Technology (IT) Support,Information Technology Security,IT Troubleshooting,Mobile Computing DevicesExperience:5 + years of related experienceJob Description:EXECUTIVE IT SUPPORT TECHNICIANSeize your opportunity to make a personal impact as an Executive IT Support Technician supporting the National Institute for Health (NIH). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As an Executive IT Support Technician, you will help us to ensure today is safe and tomorrow is smarter. Our work depends on an Executive IT Support Technician joining our team to provide technical support to high-level executives, troubleshooting a wide range of hardware, software, and network issues.HOW AN EXECUTIVE IT SUPPORT TECHNICIAN WILL MAKE AN IMPACT:
Provide IT support to the executive staff
Troubleshoot and resolve technical issues related to hardware, software, accessories, and mobile devices
Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions
Perform tasks to improve the efficiency and reliability of the computing environment, including process improvement, automation, and technical solutions
Maintain and troubleshoot the executives IT equipment, including laptops, desktops, peripherals, and mobile devices
Ensure the smooth operation of the IT equipment
Implement and adhere to IT security protocols and guidelines
WHAT YOU’LL NEED TO SUCCEED:Required Experience :
5 years of demonstrated experience providing technical support to high-level executives, troubleshooting a wide range of hardware, software, and network issue.
Required Skills & Abilities :
Experience managing and administering Windows and Mac systems, to include workstations and mobile devices.
Experience complying with security standards to include managing patches, updates, and antivirus solutions manually
Ability to understand technical vision and communicate it to both technical and non- technical parties
Ability to make quick decisions and resolve complex technical problems efficiently in a high-pressure environment.
Experience managing mobile devices using Mobile Device Management platforms such as JAMF, BigFix, or Intune
Security Clearance Level :
Ability to obtain and maintain an NIH Public Trust clearance
Location : Bethesda, MD (Position is onsite with potential for hybrid work schedule)GDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidaysThe likely salary range for this position is $115,256 - $155,934. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.