Program Assistant / Salesforce Admin

Blue Iris Tech is a mission-driven small business dedicated to delivering innovative cybersecurity and technology solutions to our government partners. We’re currently seeking a proactive and detail-oriented Program Assistant / Salesforce Administrator to support operational excellence across the USDA Technology & Accessible Resources Give Employment Today (TARGET) Center. The TARGET Center is a nationally recognized program that provides assistive technology, ergonomic services, and sign language interpreting to support accessibility for USDA and other federal employees with disabilities. If you're passionate about systems improvement, data accuracy, and advancing accessibility in government services, we invite you to apply! What You’ll Be Doing: You will support the USDA TARGET Center, which delivers a wide range of accessibility services—including Sign Language Interpreting Services, Ergonomic Assessments, and Assistive Technology (AT) solutions—to ensure that USDA employees with disabilities can fully participate in the workplace. As the Program Assistant / Salesforce Administrator, you will coordinate service requests, maintain Salesforce CRM data, and ensure smooth case management for multiple program areas. While your primary responsibility will be managing interpreting service workflows, you will also provide broader administrative and technical support across the TARGET Center’s service lines to enhance operational efficiency and customer satisfaction. Key Responsibilities include: Serve as the frontline coordinator for Sign Language Interpreting Services in the National Capital Region (NCR), including scheduling and customer communication Maintain and validate accurate service data in Salesforce, sourced from third-party vendor portals Support Salesforce case management across multiple TARGET Center service lines, including Ergonomics and Assistive Technology (AT) Train USDA customers on using vendor portals to submit interpreting service requests Track, update, and resolve interpreting service cases while collaborating with vendors and internal staff Run reports to identify and address discrepancies in Sign Language Interpreter requests Perform routine Salesforce Admin tasks including page layout updates, workflow automation, user management, validation rules, dashboards, and reports Conduct data cleanup, deduplication, and troubleshooting of CRM records Participate in process improvement projects to enhance the quality and efficiency of interpreting services and other TARGET Center offerings Train TARGET Center team members—individually and in groups—on newly implemented processes Review and update policies and procedures related to the Interpreting Services program Support event planning, webinar hosting, and customer training for broader TARGET Center engagements Coordinate scooter loan requests and manage related data in Salesforce Other duties as assigned