Power Platform & Salesforce Administrator / Program Assistant

What You’ll Be Doing:In this role, you’ll serve as both a workflow coordinator and low-code/no-code automation expert supporting the TARGET Center’s suite of services. You’ll play a critical role in optimizing service delivery through Power Automate, Power BI, and Salesforce, with a particular focus on the Sign Language Interpreting Services Program and cross-functional case management.This position blends program coordination, CRM data management, and workflow automation, with opportunities to lead improvements in how data is collected, tracked, and analyzed across service lines.Key Responsibilities:Act as the primary scheduler and point of contact for Sign Language Interpreting Services in the National Capital RegionDesign, deploy, and manage Power Automate flows to streamline case intake, notifications, approvals, and reporting workflowsDevelop and maintain interactive dashboards and custom reports in Power BI, pulling data from Salesforce and Office 365 sourcesSupport Salesforce administration, including custom objects, validation rules, layout updates, and automated case routingCollaborate with technical staff and vendors to identify and implement process improvements using Power Platform toolsClean and maintain Salesforce data, resolving duplicates, import errors, and field inconsistenciesIntegrate Power BI dashboards with SharePoint and Salesforce to provide real-time reporting to USDA stakeholdersProvide training and documentation to staff and customers on using portals, dashboards, and request workflowsMonitor interpreter request queues, identify anomalies, and troubleshoot discrepancies using automated reportsAssist in cross-functional service coordination, including Ergonomics and Assistive Technology workflowsSupport scooter loaner program and associated tracking forms in Salesforce and Microsoft ListsAssist in hosting events and webinars using Teams and ZoomContribute to knowledge management by updating policies, procedures, and support materials