Stevenson University
Director, Network & Infrastructure
Job Label:CL 12640 AD 6117864
Summary:
The Director, Network & Infrastructure is responsible for managing and expanding operational activities associated with the University's network, servers & telecommunications infrastructure. The scope of the supported infrastructure includes over 160 servers both physical and virtual, a wired and wireless network in excess of 15,000 endpoints across four campuses and in over 60 buildings, 100+ terabytes of SAN storage and a VOIP telephone system with more than 1400 phone lines, voicemail and unified communications. The Manager, Network & Infrastructure together with the CIO jointly share responsibility for IT data security and privacy concerns.
Department: Information Technology
Stevenson University was founded in 1947 as Villa Julie College. In 2008, the college adopted the name Stevenson University to reflect its growing size, expanding mission, and breadth of academic offerings. Serving over 2,700 undergraduate students as well as nearly 900 online students, the university is committed to providing exceptional experiences, a connection to career, and a community centered on student success.
Education/Experience:
Bachelor’s degree in IT or a related field plus three years of experience in people and project management in addition to ten+ years of hands on experience with network infrastructure or equivalent combination of education and experience. Industry certifications in a relevant field is a plus. The manager’s position is hands-on and the manager is expected to be able to perform the duties of any member of the network and infrastructure team Valid driver’s license with good driving record; must be insurable.
Knowledge/Skills/Ability:
Able to work well under aggressive deadlines.
Thorough knowledge of data communications and network technologies and server hardware, storage systems and operating systems
Excellent project management skills; ability to organize and prioritize multiple complex projects.
Sound judgment, integrity, and commitment to the mission, vision, and values of Stevenson University.
Excellent communication skills; both written and oral with technical and non-technical colleagues and clients.
Excellent team-building skills with technical and non-technical colleagues and clients; excellent supervisory skills.
Experience with formal change management control.
Experience with requirements development and RFP processes, vendor evaluation and relationships management desirable.
Experience with Aruba, Nortel, Cisco, MS Server and IP Telephony products desirable preferred.
A practical level of experience implementing and administrating common TCP /IP-based services, including DNS , DHCP , HTTP , FTP , SMTP , etc.
Ability to take direction from others, as well as work independently with limited direct supervision.
Dependability, flexibility and willingness to adhere to non-standard work schedule mandatory. This position is a 24×7×365 support position which includes rotating on call support responsibilities.
Experience with performance monitoring and analysis on large networks.
Experience using tools associated with packet sniffing and packet shaping.
Experience and/or knowledge of network security principles
Ability to carry cell phone at all times and respond to calls from CIO .
Must be fluent in English verbal and written.
Ability to work evenings and weekends as needed.
Ability to travel between campuses.
Physical Requirements:
Medium work: Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Activity includes keyboarding, standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, talking and hearing. Close visual acuity to perform an activity such as viewing a computer terminal and reading printed materials. Subject to both environmental conditions; activities occur inside and outside.
Essential Functions:
Manage Network and infrastructure staff.
Responsible for the operation of three full function data centers.
Responsible for hiring and performance evaluations of the staff within the network and infrastructure team.
Proactively develop strategies that enable prompt resolutions to issues regarding IT data security and privacy.
Install, configure, support and troubleshoot routers, firewalls and switches and all infrastructure components.
Monitor the health of the network infrastructure. Report and resolve any issues.
Identify, research, and propose new technologies, services, and/or products to enhance the functionality, and/or cost effectiveness of the college’s network and telecommunications infrastructure.
Maintain and improve the college’s network and enterprise systems in order to provide maximum performance and reliability.
Collaborate with OIT senior level staff on projects and division-wide initiatives.
Revise and/or develop college OIT policies and procedures, including but not limited to policies pertaining to network technologies, enterprise systems, technology support and network security.
Ensure timely resolution of service incidents and completion of client service requests.
Manage operational area projects including completion of standard project plan documentation, development and management of project schedule and resources, and regular project status reporting on schedule, budget, and expected results.
Ensure thorough research, development, and communication regarding the introduction of new equipment, software or services, in order to minimize the introduction of failure and vulnerabilities into the college’s technical environment.
Lead staff in adapting to new equipment, software, services, policies and procedures.
Build a positive team environment in which roles and responsibilities are clearly defined aligned with industry best practices.
Ensure appropriate training/staff development.
Develop a client service-oriented, efficient staff team.
Evaluate and performance appraise, mentor and guide Network and Enterprise staff.
Reports To: CIO
Work Location: Owings Mills
Position Category: Staff
Position Type: Full-Time
Months/Year: 12
Hrs/Week: 40
FLSA: Exempt
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Related Keywords:IT Director, Operations Director, Infrastructure Director, Director Operations, IT Manager