IT@JH Client Technology Solutions (CTS) is seeking a LAN Administrator III who will be responsible for all desktop/mobile devices for the Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) on the East Baltimore and Homewood Campus locations.Specific Duties & Responsibilities
Provides direct support to JHPS and JHPD clients for desktop, application and peripheral support.
This position will also support end user technology in JHPS communications centers.
Supports JHHS/JHU clients with specialized JHPS software such as video management and computer-based panic alarms.
Operational work prioritized by IT management provided by JHPS IT leadership but will organizationally report into IT@JH CTS organization.
Once properly trained and acclimated to the environment, the individual in this position will be expected to perform at a high level of technical caliber and be able to resolve/troubleshoot/maintain the overall health and compliance of the end point fleet.
Specific Devices, Software, Projects
Responsible for end point support for applications that exist in JHPS as well as applications used institutionally.
Supports a number of different client-side devices including Dell laptops/desktops, Apple MAC/OSX, mobile device platforms using iOS and potentially Android along with other peripherals specific to JHPS. Applications specific to Public Safety including CCURE 9000, victor video management, Lynx panic alarms, visitor management, app tracker, ARMS, AXON, and other Public safety software.
Scale/size of Area, Project and/or System Supported
Works with a team to support approximately 1,000 customers across multiple campus locations and will include support for Public Safety officers and the JHPD.
Will work with the various application and server teams for the specialized software needed in the department.
Systems in these areas are critical to the functions provided the Public Safety/JHPS departments.
Special Knowledge, Skills & Abilities
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality
Must demonstrate exemplary customer service skills.
Special Physical Requirements for the Job
Able to lift objects up to 50lbs.
Able to travel between buildings on a campus location or between campus locations.
Minimum Qualifications
Two years college coursework.
Five years related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Classified Title: LAN Administrator IIIRole/Level/Range: ATP/04/PDStarting Salary Range: $62,300 - $109,000 Annually (Commensurate with experience)Employee group: Full TimeSchedule: Mon-Fri, 8:30am-5pmExempt Status: ExemptLocation: Homewood CampusDepartment name: IT@JH Client Technology SolutionsPersonnel area: University AdministrationEqual Opportunity Employer:Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.