Help Desk Technician

Employee Standards:Support department objectives and company goalsBe a team playerSustain a positive, enthusiastic and professional attitude at all timesAccommodate requests with a smile and “can do” attitudeAdhere to manager directivesMaintain a professional appearance and demeanorArrive on time, properly dressed and prepared to workPerform all duties in a timely, accurate, honest and professional mannerCommunicate with customers professionally and in accordance with customer service standardsBe respectful of othersTasks/Responsibilities:Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issues and advise user on appropriate actionResearch questions using available information resourcesLog interactions and administer help desk softwareRedirect problems to correct resourceMaintain and document spare part inventoryIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsInform management of recurring problemsStay current with system information, changes and updatesOther duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained in order to perform such duties.