TS/SCI CI poly required. Position Description:
Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
Validates tickets for completeness, accuracy, compliance to established standards.
Prioritizes and assigns daily work/tasks based on remaining SLA times and priority tasking.
Escalates problems or tickets to higher level management when necessary.
Requirements:Skills:
Interpersonal Communication Abilities
SupportIT
Microsoft Office Suite
Certification:No Certifications required.Education/Experience:HS or GED plus 5 Years (or)Bachelors plus 0 YearsPosition requires a TS/SCI. Powered by JazzHR