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The Software Support Specialist provides a full range of technical and functional troubleshooting support to customers of the Tyler Forms software solution and Tyler report writing products.
Responsibilities- Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service.
- Prioritize, analyze, and manage multiple inquiries from clients.
- Advance product knowledge by reviewing new functionality and testing new product issues.
- Create client facing documentation and collaborate with clients and co-workers.
- Advocate for the client and ensure the software meets their business needs.
- Modify existing form definitions; use programming to manipulate data
Qualifications- College degree or comparable work experience.
- Proficiency with computers and online applications.
- Excellent interpersonal and communication skills.
- Customer service experience.
- Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
- Knowledge of basic payroll/accounting principles is helpful although not required.
- Basic understanding of logical syntax.
#INDERP LocationYarmouth, MaineGreat Place to Work & Grow Your CareerTyler is continually recognized as a great workplace locally and nationally. See our recent awards and accolades across Tyler Taking Care of You & Your FamilyYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people Apply Online Requisition Number:2021-388 INDERP Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.