IT Specialist - End User Services

Develop your IT career at the largest software company devoted specifically to the public sector! This end user services helpdesk position supports the technological needs of Tyler's employees in the areas of advanced Help Desk issues including hardware and software. As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

• Provide end-user support for Tyler's internal customers via telephone, email and in-person.
• Install and maintain Tyler approved software.
• Troubleshoot and repair hardware issues related to computers.
• Document customer interactions and issue resolution using appropriate helpdesk tracking system.
• Configure, maintain, and troubleshoot printer related issues.
• Troubleshoot initial network connectivity and VPN issues.
• Troubleshoot issues related to Active Directory, Exchange and Server Operating Systems.
• May be required to lift 30 pounds (servers and other computer related hardware) on a weekly basis and bend and work in restrictive spaces such as under desks.

• Bachelor's degree in computer science or equivalent experience/certification.
• Typically requires at least 3 years' IT experience in a business environment, but will consider recent college graduates.
• IT certifications such as MCP, Network+ and/or CCENT a plus.
• Demonstrated or has previous experience installing, configuring and/or supporting operating systems, PCs, printers and other hardware.
• Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
• Excellent customer service, organizational, interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude.