Vacancy caducado!
The deployment project manager (PM) will manage all the tasks for the teams required to deploy, upgrade, and migrate SaaS and on-premise ERP clients. The deployment PM will play a key role in communicating and reporting status, projections, progress, risks, and issues to all stakeholders.
Responsibilities- Work with Infrastructure, Networking, Hosting Operations, Support, Implementation, Technical Services, Tyler Forms Design, Sales, and clients to deliver coordinated services and fulfill contractual obligations.
- Conduct planning sessions with leadership and analysts to create project plans for installs, upgrades, and migrations for ERP clients.
- Publish a summary of key dates and issues to all Tyler team members involved in the project, such as Development, Implementation, Support, and Leadership.
- Coordinate after-hours implementations, deployments, and/or project work for hosting services and report status success/fail to leadership, support, and business.
- Conduct planning sessions with the teams to create task breakdowns (WBS), RACI charts, and plans for building out a new environment and bringing new customers live.
- Schedule resources, assign responsibilities, and monitor progress to ensure compliance with the build, migration, or upgrade plans, immediately notifying affected parties of any schedule changes.
- Develop the deployment project plan and officially start new client installations by conducting kick-off conference calls with clients. Plans include ensuring hardware diagrams are completed, working with the deployment coordinator for scheduling, and ensuring expected responsibilities are communicated.
- Coordinate across Tyler departments and divisions for Total Tyler contracts to provide seamless deployment coordination.
- Act as a single point of contact for implementation project managers and new clients for the initial deployment, outstanding issues, pre-LIVE technology needs to be provided by the deployment team.
- Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
- Conduct high-level discussions with existing Munis clients and provide technical options for their migration to new technology or purchase of additional Tyler products.
- Prepare and/or maintain accurate lists of Tyler clients to be targeted for technology upgrades due to changing technology and provide senior management with progress updates on those efforts.
- Notify clients of retired products of pending deadlines.
- Provide sales quotes for deployment services and additional licenses needed for hardware migrations, version upgrades, and miscellaneous technology services.
- Process signed quotes into product order forms.
- Bachelor's degree in business, computer science, MIS, or comparable experience.
- Prior project management experience.
- Basic knowledge of server infrastructure and networking
- Extensive knowledge of Microsoft Word, Excel, Outlook, and SharePoint.
- Working knowledge of Confluence and Microsoft Teams.
- Strong analytical and problem solving skills.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
- Ability to work independently and in a team environment.
- Demonstrated ability to maintain a positive, professional attitude.
- Requires coordination with after-hours team members outside of standard business hours.
- Strong negotiation, conflict resolution, and persuasion skills.
- Valid driver's license and ability to travel (minimal).
Vacancy caducado!