Vacancy caducado!
We are seeking a Client Success Coordinator with a passion for getting things done. Do you have very strong organizational skills and acute attention to detail? Do you thrive in a busy, fast-paced environment where multitasking is considered a sport? If you are outgoing and personable, have experience with phones, online programs, and with formatting documents (Microsoft products), this dynamic position could be for you.
The Client Success Coordinator is focused on providing excellent customer service to our clients and partners. Those in this position will work to ensure client satisfaction by managing client relationships, setting correct expectations, and communicating with clients effectively. He/She is the Ambassador for the company, promoting Dream Local to the local/national community. Therefore, conduct must be professional at all times.
Summary:
This position is focused on providing excellent customer service to our clients and partners. Those
in this position will work to ensure client satisfaction by managing client relationships, setting
correct expectations, and communicating with clients effectively. He/she is the ambassador for
the company, promoting our company to the local/national community. Therefore, conduct must
be professional at all times.
Responsibilities:
Strong Communication skills
Communicate effectively with clients via phone and email
Sets and maintains client expectations
Understand and speak confidentially about our product line and process
Act as team member of partner agencies
Transfer client information into project management system in a timely manner and
notify those assigned to project
Present deliverables confidently to clients via phone or email
Coordinate client and team member schedules to book appointments
Contact clients frequently and consistently to keep projects moving forward
Send progress reports and explain client analytics and performance
Determine and communicate upsell opportunities
Qualifications and Skills
To perform this job successfully this individual may be required to travel based on a client
location. An individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Strong communication skills
Basic knowledge of social media channels and online marketing concepts
Other duties may be assigned as needed