Vacancy caducado!
The Disaster Recovery IT Analyst provides advanced technical guidance and support to Tyler's internal customers (employees) and external customers (clients).
Responsibilities- Configure and maintain cloud architecture in support of hosting backup and continuity platforms.
- Assist in maintaining the hosting backup and business continuity platforms.
- Install, configure, and administer customer supporting computer software.
- Troubleshoot related network issues including Firewall/VPN/SSL devices.
- Analyze system requirements and configure servers in support of customer needs.
- Monitor security systems and Windows updates.
- Configure and maintain standalone and network backups.
- Research options for new or improved technologies.
- Respond to advanced hosting IT issues related to Disaster Recovery.
- Provide escalation path for support calls from IT Specialists.
- Demonstrate excellent communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical.
- Multitask between responding to IT issues and researching projects.
- Handle advanced AWS, Windows O/S, Virtualization and other IT issues with minimal assistance.
- Stay educated on the newest technologies.
- Continually research ways to improve the policies, procedures, tools, software and hardware for their customer base.
- Bachelor's degree in computer technology or formal PC training plus comparable experience
- IT certifications such as MCITP, and AWS CCP, CCSA or CCSP
- Proven IT experience primarily with hardware, servers, software and networking
- Excellent oral and written communication skills
- Strong analytical and problem-solving skills
- Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
- Demonstrated ability to maintain a positive, professional attitude.
- Requires advanced knowledge of:
- Windows Operating System
- Active Directory
- Virtualization and clustering technologies
- Public Cloud Environments (AWS and/or Azure)
- DNS, networking, firewalls, VOIP and printers
- Relational Database systems
Vacancy caducado!