Client Relationship Specialist - Granite State Analytical - A & L Laboratory

A & L Laboratory is an Environmental testing laboratory specializing in drinking water analysis for both public water systems and private individuals.  Position Summary:The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departmentsEssential Duties and Responsibilities: Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner. Advise walk-in clients about service information and project preparation. Maintain a constant overview of projects in all departments that need login or client communication. Unpack shipments and document receipt of sample. Logs in sample in LIMS with requested analysis and project information. Update client and project data records in LIMS and CRM software systems. Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes. Ability to assist with administrative tasks as necessary. Other duties as assignedRole is Monday - Friday, 7:30am-4pm. Occasional Saturday mornings may be required.