Service Communications Assistant

Job DescriptionWe are currently seeking a Service Communications Assistant to join our team in New Orleans. This role is ideal for a detail-oriented professional who can manage incoming service requests and coordinate internal and external communications. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.ResponsibilitiesRespond to and manage incoming service-related inquiries from tenants and property owners.Maintain clear, professional communication with vendors, technicians, and other service partners.Log, track, and update service requests using our internal systems.Follow up on open issues to ensure timely resolution and customer satisfaction.Assist in preparing service reports and documentation.Collaborate with the property management team to improve service workflows.Support scheduling and coordination of property inspections and repairs.