Service Communications Advisor

Job DescriptionWe are seeking a dedicated and professional Service Communications Advisor to join our growing team. This position plays a key role in managing communication between clients and internal service departments, ensuring that service requests and updates are handled efficiently and with a high degree of clarity. You will serve as the first point of contact for service inquiries and be responsible for coordinating effective communication throughout the process.ResponsibilitiesAct as a liaison between clients and property service teams.Respond to service inquiries promptly via phone and email.Track and update service request status through internal systems.Follow up with clients to ensure satisfaction and resolution.Collaborate with internal departments to streamline service processes.Document client interactions and service feedback accurately.Assist with the preparation of reports and communication materials as needed.