Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats, and safety hazards. This may include and is not limited to:
Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds
Ensuring all guest room doors are secured and assist guests with room access and moving/removing guest possessions or inventory if required.
Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, Insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the company.
Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
Perform other duties as assigned, such as may handle deliveries received during non-business hours.
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