Front Desk Agent

Job DescriptionWe are looking for a reliable and customer-focused Front Desk Agent to join our hospitality team. This role is essential in ensuring a smooth check-in/check-out experience for our guests and maintaining a welcoming atmosphere at the front desk.ResponsibilitiesGreet and check in guests in a friendly and efficient mannerManage reservations, cancellations, and room assignmentsAnswer incoming calls and respond to guest inquiriesMaintain a clean and organized front desk areaHandle guest complaints or concerns with professionalismCoordinate with housekeeping and maintenance teams when necessaryEnsure accurate billing and payment processingMonitor guest satisfaction and follow up on feedback