Customer Support Specialist

Job Description:Signal Tru Brand is seeking a detail-oriented and proactive Customer Support Specialist to join our team in New Orleans. This role is essential in maintaining strong customer relationships, ensuring satisfaction, and delivering timely assistance and solutions to our clients. The ideal candidate is a problem-solver with excellent communication skills and a commitment to delivering high-quality service.Responsibilities:Provide prompt, professional, and friendly responses to customer inquiries via phone and emailResolve customer concerns and issues efficiently and effectivelyMaintain accurate customer records and document interactions in the systemCollaborate with other departments to ensure customer needs are metFollow up with customers to ensure issues are resolved and satisfaction is maintainedAssist in developing and improving customer service procedures and processes