Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience. You will work closely with our customer service and operations teams to maintain high satisfaction levels and support our commitment to outstanding service.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and live chatProvide accurate product and service information to customersResolve customer complaints efficiently and professionallyMaintain detailed records of customer interactions and transactionsCollaborate with internal teams to address and escalate issues when necessaryFollow up with customers to ensure satisfaction and issue resolutionSupport administrative tasks related to customer accounts