Customer Support Assistant

Job DescriptionWe are currently seeking a motivated and detail-oriented Customer Support Assistant to join our growing team. In this role, you will be the first point of contact for customers, helping to resolve issues, answer inquiries, and ensure a seamless experience with our services. The ideal candidate is organized, professional, and dedicated to providing outstanding support.ResponsibilitiesRespond to customer inquiries via phone, email, and in personProvide accurate information regarding company services and policiesResolve complaints in a timely and effective mannerDocument and track customer interactions using internal systemsCollaborate with internal teams to escalate and resolve complex issuesAssist with administrative support as neededMaintain a high level of professionalism and empathy during all interactions