Customer Support Assistant

Job DescriptionReboot Staff is seeking a reliable and detail-oriented Customer Support Assistant to join our team in New Orleans, LA. The successful candidate will provide high-quality support to clients and customers, handle inquiries, resolve issues efficiently, and contribute to an excellent customer experience.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional and timely mannerResolve customer complaints and escalate complex issues when necessaryMaintain accurate records of customer interactions and transactionsAssist in developing customer service procedures and documentationSupport team operations by performing administrative tasks as neededCollaborate with other departments to improve service quality