Job Description
We are seeking a reliable and professional Customer Service Representative to join our team in New Orleans. The ideal candidate will be responsible for handling client inquiries, resolving issues, and providing excellent service with a focus on customer satisfaction. This role plays a key part in maintaining positive relationships with our clients and ensuring smooth communication.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person in a prompt and courteous mannerResolve product or service issues by clarifying the customer's concerns, determining the cause, and offering the best solutionMaintain customer records by updating account informationProvide accurate, valid, and complete information using the right methods and toolsFollow up with clients to ensure satisfaction and resolution of issuesCollaborate with internal departments to resolve more complex problemsIdentify opportunities to improve customer service processes