Job Title: Customer Service AssistantJob Type: Full-timeLocation: New Orleans, LAJob Summary:
We are seeking a friendly and reliable Customer Service Assistant to join our team. The ideal candidate will be responsible for delivering outstanding customer support, addressing inquiries, resolving issues, and ensuring a positive experience for our customers. This role is ideal for someone with excellent communication skills and a passion for helping others.Key Responsibilities:Serve as the first point of contact for customer inquiries via phone, email, chat, or in-person.Resolve customer complaints efficiently and professionally, escalating issues when necessary.Maintain customer records by updating account information and logging interactions in the CRM system.Assist customers with processing orders, returns, and exchanges.Collaborate with other departments to address and resolve customer concerns effectively.Monitor customer feedback and provide suggestions for improving products and services.Handle multiple tasks in a fast-paced environment while maintaining a positive attitude.