Call Center Agent

Job DescriptionWe are seeking a motivated and customer-focused Call Center Agent to join our team in New Orleans. In this role, you will handle incoming and outgoing calls, assist customers with inquiries, resolve issues efficiently, and provide an exceptional customer experience.ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a professional mannerResolve customer issues with clarity, empathy, and efficiencyMaintain accurate records of interactions and transactionsFollow communication procedures and guidelinesCollaborate with team members and supervisors to improve service qualityStay informed about company services and policies