Customer Service Representative

Description We are seeking an Administrative/Customer Service Coordinator to join our team.The ideal candidate should be customer-focused, detail-oriented team player with excellent communication skills. This position wears multiple hats and will be an integral part of multiple departments.Customer Service and Administrative Activities Manage overall customer experience. Be the face of the company to our customers and establish good customer rapport. Manage customer (and sales representatives) requests through multiple communication channels, including email, and phone calls. Provide price and lead time information to new and existing customers and sales representatives. Enter orders into ERP system. Prioritize, create loads, allocate available inventory for processing, print and distribute picking and shipping documents to warehouse team. Setting up carriers and coordinate deliveries of company delivery drivers. Provide shipping updates to customers and sales representatives. Creating and sending of customer invoices, following up on aging invoices if necessary. Approving and entering of freight bills. Answer questions regarding order information, shipping issues, invoicing and non-technical product information. Manage escalations, handle and resolve customer complaints professionally. Investigating errors to determine root cause and recommend corrective actions. Working closely with sales representatives, warehouse team, production, accounting, quality control, purchasing, etc. Enter and maintain customer records by updating account information. Managing marketing campaigns and customer surveys. Handling of front desk type duties including answering incoming phone calls, greeting visitors and drivers. Assisting with cross department administrative duties, including filing, scanning of documents Backing-up and support team members during absences and/or heavy volume times. Other Duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Requirements Duties, responsibilities, and activities may change at any time with or without notice. Proven experience in a customer service, order entry or account management role. Proficiency with Microsoft Office products, including Outlook, Word, Excel, and others Experience with ERP systems, Acumatica experience a plus Experience working in Production/Operations/Logistics is a plus Excellent phone etiquette and proactive communication skills Demonstrates a “hands-on” problem solving approach Comfortable handling and trouble shooting of office equipment, including printers, copiers, etc. Comfortable working in manufacturing environment.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .