Customer Support Specialist

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Specialist to join our Baton Rouge team. This role is essential to maintaining customer satisfaction by delivering prompt, accurate, and courteous service to our clients. You will be the first point of contact for resolving product issues, answering inquiries, and ensuring a positive customer experience.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsTroubleshoot and resolve technical and product-related issues efficientlyDocument customer interactions, feedback, and resolutions in the CRMCollaborate with internal teams to ensure swift resolution of client concernsProvide detailed product information and guidance to customersIdentify patterns in support requests to help improve product documentation and user experienceFollow up with customers to ensure issue resolution and satisfaction