Customer Support Assistant

Job DescriptionWe are seeking a highly motivated Customer Support Assistant to join our growing team. In this role, you will serve as the first point of contact for our clients, providing exceptional assistance, resolving inquiries, and ensuring customer satisfaction. You will collaborate with our technical team to address client needs and ensure a seamless customer experience.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a timely and professional manner.Troubleshoot and resolve issues, escalating to the appropriate department when necessary.Maintain accurate records of customer interactions and solutions provided.Assist in onboarding new clients, providing guidance on product features and usage.Collaborate with internal teams to identify and implement improvements in customer service processes.Monitor and follow up on open cases to ensure resolution and customer satisfaction.