Customer Service Supervisor

Supervise the activities of the Customer Service Group to ensure strong customer relations, effective order management and other activities that promote customer satisfaction.  Maintain the liaison activity between the Customer Service, Purchasing and Planning Group and other stakeholders. Lead the CSR team in excellent customer service, displaying the necessary skills to effectively fulfill the duties and activities. Supervise the customer service staff, including but not limited to coordination of projects, conducting formal and informal reviews, job training and conducting team meetings.   Establish procedures, methods, policies, reports and measures to support continuous, effective and accurate handling of quotations and customer orders both as they are entered into the system and as they progress toward delivery. Working in conjunction with planning and engineering, maintain and disseminate guidelines to effectively load production capacity. Supervise the maintenance of sales order and customer account files / databases.  Utilizing ERP system for accurate reporting. Promote and participate in continuous improvement projects and activities to identify and improve process efficiencies. Establish employee goals and objectives that support the business plan. Take appropriate employee life cycle actions where necessary. Ensure that order management is conducted according to ISO Contract Review Standards.  Additional duties as assigned.