Stony Brook Animal Hospital is located in Louisville, KY. We are a full-service animal hospital providing veterinary care to dogs, cats, and exotic animals. From wellness exams and vaccines to advance diagnostics and complex surgical procedures, our clients' pets will receive high quality care at our hospital. If you are a passional, caring team player, please apply today. Hospital hours Monday-Friday, 8:00 am - 6:00 pm.
Job Description: The Veterinary Receptionist drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.
Salary commensurate with experience.
Essential responsibilities and tasks:
Receive and place calls to clients for the purpose of scheduling. Assist incoming clients by completing the required documentation, entering owner and all pet information and history in the computer, and ensuring prompt service.
Prioritize multiple tasks in a calm, organized manner.
Utilize hospital computer systems to document medical records and communicate with clients and teammates.
Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures and following proper opening and closing procedures.
Excellent customer service skills and an exceptional level of communication in a professional manner.
Maintain a positive attitude in all interactions with clients, pets, and other teammates.
Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
Conduct administrative functions, as necessary.
Other job duties as assigned.
QUALIFICATIONS:
-High School diploma or equivalent.
-One-year related experience with strong experience in veterinary setting preferred.
-Knowledge of veterinary medical terminology and procedures.
-A passion for working with animals and the people who care for them.
-Computer skills – comfortably and confidently use a computer and specialized software. Microsoft Word, Excel, Outlook, etc.
-Must possess strong verbal and communication skills, good judgment, and ability to handle stressful situations.
-Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Job Type: Full-time
Benefits:
Employee discount
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Work Location: In person