Vacancy caducado!
Location: Louisville, KY Description: Our client is currently seeking a Service Desk Technician.
This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end users, diagnose report and resolve application problems.This job will have the following responsibilities:- Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
- Installs maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
- Logs all issues with appropriate documentation as requested by Level II and III support teams.
- Routes call to appropriate support teams as per described troubleshooting steps.
- Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
- Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
- Cysco
- Multi f
- actor authentication
- Microsoft Applications
- Office 365
- Using applications and how they are supported will be trained on
Vacancy caducado!