Position: Desktop Support Technician – E-QIP Certification Mandatory
Locations: Louisville, KY (Onsite from Day 1)
Duration: Long Term ContractJob Description:We are seeking a skilled Networking Desktop Support Technician with 6–8 years of experience to provide end-user desktop and network support in a secure federal environment. Candidates must have successfully completed or be eligible for the E-QIP background investigation certification, as this role involves supporting sensitive government or regulated infrastructure.Key ResponsibilitiesProvide desktop and network support, resolving hardware, software, and connectivity issues.Monitor and troubleshoot network operations in coordination with Network Operations teams.Support incident management and escalation following Technology Command Center practices.Maintain documentation of issues, resolutions, and procedures aligned with compliance standards.Collaborate with cross-functional teams to maintain system availability and security.Participate in on-call support rotations when required.Required Skills and QualificationsMinimum 6 years of hands-on Networking Desktop Support experience in Windows and network environments.Ability to troubleshoot TCP/IP, DNS, DHCP, LAN/WAN network issues.Strong knowledge of Active Directory, Remote Desktop tools, and network connectivity protocols.E-QIP background investigation clearance or eligibility to successfully complete it.Familiarity with Technology Command Center operational procedures is preferred.Understanding of federal IT security policies and compliance requirements.Preferred SkillsExperience supporting government or regulated industries.Certifications such as CompTIA A+, Network+, or Security+.Experience with ticketing and service management tools (e.g., ServiceNow).Knowledge of Technology Command Center environments and processes.