Vacancy caducado!
The Genesys Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queuing, WFM, Outbound, Omnichannel) on a cloud platform. This role will be expected to work with Agile Scrum teams. Responsibilities:
- Strong “Hands-on” software development experience involving large scale cloud contact center solutions using Genesys PureCloud platform.
- Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation.
- Work with business analyst and technical leads to develop, test/debug and maintain/support customer experience center platform requirements.
- Adhere to development practices and coding principles and perform Proof of concepts as needed.
- Experience integrating Genesys PureCloud with IVR, IVA, Routing, EServices, VOC, RM solutions (like Salesforce, MS Dynamics) and WFM systems.
- Experience in configuring and integrating Softphones, Call and Screen recordings and Quality Management systems.
- Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethics
- Experience in designing and implementing RESTful API/Web Services and highly proficient in Java and Java Scripts.
- Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
- Database knowledge pertaining to SQL and MongoDB will be considered a plus
- Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation.