BMC Helix ITSM EngineerAnywhereType: Contract-to-HireCategory: EngineerIndustry: GovernmentWorkplace Type: RemoteReference ID: JN -102024-91290Date Posted: 11/15/2024Shortcut: http://careers.eliassen.com/BeVfGX
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Description:Remote | Travel to Salt Lake City, UT RequiredWe have an exciting opportunity for a BMC Helix ITSM Engineer with our industry-leading client.Due to federal security contract requirements, applicant must be a United States Citizen.Rate: $75 - $85 / hr. w2Clearance:
Preferred: Top Secret (TS/SCI)
Acceptable: Secret
Open to considering candidates with any clearance level.
Location:
Candidates can live anywhere in the country.
Must be willing to commute or travel to Salt Lake City, UT for 1-2 weeks per month.
All travel expenses will be fully paid by client.
Responsibilities:
Navigate Windows Server OS
Troubleshoot incidents and problems with the Remedy System
Review logs and system performance; report anomalies using the incident management process
Use BMC Remedy logs and Developer Studio to troubleshoot complex workflow issues
Work with BMC to troubleshoot complex workflow issues
Perform patching and deployments
Ensure accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development
Support the implementation of system enhancements to improve system reliability and performance
Fulfill standard requests such as report development, foundation data updates, and system monitoring
Develop BMC AR System and BMC ITSM using Developer Studio
Work with Smart Reporting or Helix Dashboards to build reports and dashboards using data from the ITSM system and other data sources
Install, upgrade, and troubleshoot BMC ITSM Suite
Coordinate large complex Remedy migration, upgrade, and development projects
Review complex customer functional requirements and determine how to deploy in Remedy
Produce professional-level technical documentation
Experience Requirements:Experience – Required:
5+ years of direct BMC Helix ITMS engineering and administration experience
Experience – Nice to Have:
Redhat OS navigation
BMC DWP and DWP Catalog (Linux) installation and troubleshooting
BMC Remedy Single Sign On (RSSO) installation and troubleshooting
Helix Dashboards installation and report creation
Experience with containerized infrastructures deploying BMC software
Education Requirements:Required:
5+ years of direct Helix ITSM experience with a BS Degree in computer science or related field -OR-
8+ years of direct Helix ITSM experience without a BS Degree + a BMC Professional Certification
Nice to Have:
BMC Professional Certification in DWP-A, Helix CMDB, or Innovation Studio
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.About Eliassen Group:Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!