Quality Assurance Analyst

Link Solutions is seeking a Quality Assurance Analyst to join our team at Fort Knox, KY. Must be a US Citizen  Secret Clearance requiredNon-remote (relocation incentive available) The Quality Assurance Analyst will be responsible for ensuring the highest standards of quality and compliance are met in the delivery of IT services and infrastructure support at the Network Enterprise Center (NEC) at Fort Knox, KY. This role involves developing and executing quality assurance plans, conducting audits, and working closely with various technical teams to ensure that all services meet or exceed established performance standards as outlined in the Performance Work Statement (PWS).  Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Develop, maintain, and execute a Quality Control Plan to ensure all contractual requirements are met. This includes defining quality standards, metrics, and procedures for evaluating performance across all service areas. Conduct regular audits and inspections of processes, procedures, and deliverables to ensure compliance with PWS requirements, Army regulations, and best practices. Document findings and work with teams to address any non-conformities or deficiencies. Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure consistent delivery of high-quality services. Provide regular reports to management on performance trends and areas for improvement. Identify potential risks to service quality and develop mitigation strategies. Work closely with project managers and technical leads to ensure that risk management plans are effectively implemented. Foster a culture of continuous improvement by leading quality initiatives and training sessions. Encourage feedback and incorporate lessons learned into process enhancements. Work closely with delivery teams, including IT support, network administration, and systems management, to ensure quality standards are understood and adhered to. Facilitate communication between teams to resolve quality issues promptly. Maintain comprehensive records of quality assurance activities, including audit results, corrective actions, and process improvements. Ensure documentation is up-to-date and accessible for internal and external reviews. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.