Bunting
Metal Detection Service Coordinator
Job Label:BMMD Service Coordinator
Bunting is seeking an experienced Metal Detection Service Coordinatorto join our team in Newton, Kansas!
Essential Duties and Responsibilities:
Coordinate the master schedule/calendar for service calls
Customer follow-up for start-up service call scheduling 2 weeks after equipment shipment
Stock level monitoring for critical spare parts
Quoting of service parts, service calls, and TMA repairs
Entering service and parts orders
Issue and track TMA’s for equipment repairs
Issue and track RMA’s for core boards
Coordinate TMA repairs and tracking after receipt/inspection
Coordinate long term service contracts and scheduling
Coordinate core board returns for repair back to Mesutronic
Send out service reminders and quotes for non-contract calibrations
Coordinate board programming for order ship outs
Outbound customer contact for service and critical spare parts sales for new equipment shipments
Take customer phone calls for troubleshooting and dispatch to the technicians as needed
Pre and Post shipment customer contact for service scheduling
As the industry-leading manufacturer of magnetic technology products, Bunting has developed precision magnetic products for the worldwide printing, automotive, plastics, food, electronics, pharmaceutical and recycling industries for more than 50 years. Our family-owned group of companies manufactures products which serve global markets and include a broad range of magnetic materials and components, magnetic separation systems, material handling equipment, metal detection equipment, magnetic cylinders, bonded magnets, and assemblies.
Education and/or Work Experience Requirements:
Customer service experience
Data Entry in an ERP system and/or CRM
Ability to multi-task
High school graduate or equivalent
Electronic or Technical background or experience a plus
Strong organizational skills
Strong communication skills
To apply for this position or refer someone you know, please use our online interview system managed by HireMojo.
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https://app.hiremojo.com/mojo/ce/504421603/Bunting/Kansas/Newton/Service-Coordinator?sourceType=9
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Related Keywords:Customer Service, ERP, CRM,