Job Details

ID #12093749
Estado Kansas
Ciudad Wichita
Tipo de trabajo Contract
Salario USD $Market Rate Market Rate
Fuente Noralogic Inc
Showed 2021-04-10
Fecha 2021-04-10
Fecha tope 2021-06-09
Categoría Etcétera
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Infrastructure Analyst

Kansas, Wichita, 67203 Wichita USA

Vacancy caducado!

Job Title:-Infrastructure Analyst Job Location:- Wichita KS Long Term Contract JD-

  • Client is looking for talented and creative Infrastructure Analyst.
  • The ideal candidate must possess excellent written and verbal communication skills with the ability and know how to collaborate effectively with domain experts and IT leadership team.
  • The primary role of the IT Admin & Support Analyst II is to provide End User Computing support and delivery of agreed services to internal users. Responsible to conduct incident diagnosis, manage requests; provide smart hands assistance, handle project related work; case management tasks; documenting KB solutions.
  • Support Tech Bar and assist with Quarterly Disposal Process.
  • The position may require working extended hours, occasional night and/or weekend work as required. ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provides End User Computing support to internal users.
  • Maintains and supports approved global hardware standards utilizing agreed Global Images, processes, procedures and workflows including security controls.
  • Ability to troubleshoot and resolve multiple issues.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Providing support and delivery to approved applications and services
  • Providing user support to provided mobile devices (phones and tablets)
  • Adhering to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate.
  • Assist in the identification, implementation and, where needed, documentation of remediation activities.
  • Input into Continuous Service Improvement for delivery of services, including process enhancements, Knowledge Base articles, and user training material
  • Build and maintain strong relationships and awareness with team and cross functional IT colleagues, business colleagues and key stakeholders.
  • Support of Real Estate activities, including office moves involving Executive users
  • Provide technical support either by phone, remote access or site visits as needed.
  • Asset disposal activity (Excluding physical disposal)
  • Hardware break-fix of end-user devices
  • Smart hands support, assist with Servers, LAN/WAN technologies, networks, virus protection, Wi-Fi technology, and more Incident recording and update. Set up equipment for new hires.
Regards, Puja Priyadarshini +1.307.316.7214 | Noralogic | 109 E 17th St, Cheyenne WY 82001 USA: WY, MD, NJ Mexico: Guadalajara, Monterrey India: Noida UP WBE and MBE company ISO 9001:2015 WY Top 50 Minority owned growing company

Vacancy caducado!

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